Privacy Policy

At Alder & Vale, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we handle it.

What data we collect

When you interact with our website, we may collect the following information:

• Contact Information: When you use our contact form, we collect your name, email address, and any message content you provide.
• Order Information: When you purchase items through our shop, we collect your name, email address, and order details.
• Payment Details: We do not store your full credit card or payment information on our servers. Payments are processed securely by our payment partner, Stripe.

How we use your data

We use your information to:

• Respond to your enquiries and provide quotes for bespoke bookbinding or repair services.
• Process your orders and manage your purchases.
• Communicate with you regarding the status of your project or order.

Third-party sharing

We only share your data with trusted third parties necessary to run our business:

• Stripe: Processes your payments securely.
• Platform Services: Our website platform hosts our forms and order management systems.

We do not sell your personal information to third parties.

Data retention

We keep your contact and order information only for as long as necessary to fulfil your request, manage your account, or comply with legal and tax requirements.

Your rights

You have the right to request access to the personal data we hold about you, or to ask us to correct or delete it. To make such a request, please contact us directly through our contact form, and we will assist you as quickly as possible.

Updates to this policy

We may update this policy from time to time. Any changes will be posted on this page. This policy was last updated on 24 September 2026.